Forum Discussion

Nyarlth's avatar
Nyarlth
Explorer | Level 3
3 years ago

One-time security code not being sent

Hello,   I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see ...
account access
DreSchuth's avatar
DreSchuth
New member | Level 2
3 years ago

Yes I already had as a contact - here's the error.

 

Welcome back

We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.

6-digit code

Enter

Resend code

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying! 

 

In this case, I’d recommend reaching out to support team directly, so that they can take a closer look. Please follow these steps to open a ticket: 

 

  1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
  2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
  3. Scroll down the page to “Submit a Help Request”.
  4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
  5. You will then receive a confirmation email that will have a ticket number. 

 

After that, please send me your ticket number here.

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