Forum Discussion

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago

Re: I changed my mobile device, and now have an issue accessing my old account.

Pegasus57 wrote:

why should changing my phone (retaining the same number and with the same account details) result in this new situation?

If you clicked on 'Sign Up' instead of 'Log in' that is what would happen. 

You cannot create a new account with the same details, so, the one you are using now will be a separate account. 

Log out of the device on your phone and relog in using your correct details (i.e. the original account) and you'll find everything for free. 

Did you sign up and put card details in or set up a plan with Google Play? If so you also need to cancel the trial or you WILL be charged. 

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