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Buckminster419's avatar
Buckminster419
New member | Level 2
2 years ago

Re: I want to sign in to an old, deactivated account.

I have reached out to support on this but hoping that someone else has some experience. Is there any way to recover an account that has been inactive for 12 months? I have seen on this board that pictures are deleted and accounts are inactive after 12 mos without logging in. Has anyone been able to recover an account that has been disabled? I never received an email that the account was going to be disabled but I can no longer login. I just have trouble believing that I trusted Dropbox with these files and now they have all been deleted. I am at a loss for why Dropbox would have this policy when they know people are storing their memories here.

2 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Buckminster419 

     

    Unfortunately once an account is deleted for inactivity it is permanently removed and not recoverable. I'm afraid if that's happened there is nothing anybody can do 😞

  • Buckminster419's avatar
    Buckminster419
    New member | Level 2
    2 years ago
    Thanks for the reply. I had seen that mentioned before just hoping that something could be done. Appreciate the help.

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