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sali_CPH's avatar
sali_CPH
New member | Level 2
3 months ago

Re: Locked out of my account after phone number change

And yet another problem: After some attempts, I now managed to finally access my account. But when I try to finally change the old to the new phone number, I receive the error:

 

You’ve tried to add two-step authentication with SMS too many times. Please try again after 24 hours.

 

This is getting really frustrating, now. I tried to change the primary phone number to be what the backup used to be maybe 2-3 times, but always got the error "we could not reach your phone number". I guess, this is either since the backup phone number was still in there and 2 times the same number is not allowed, or since my phone's connection was bad. So I changed the backup phone number to some third number and when trying to finally change the primary number to what it should be, I got this error above with "too many times".

Already after changing one number and before even changing the number that I wanted to change.

 

I don't see the point in blocking the change of 2FA that fast. Maybe after 5 or 10 changes of phone numbers, but definitely not after one. Could you please put this number up?

(Also, keeping in mind that some users may need several attempts to change a number due to unexpected errors or bad network connectivity?)

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there, sali_CPH.

    Are you still having this issue?

    Did you manage to change your 2-factor authentication number?

    If you're still having this issue, make sure to try from a different browser or even a different internet connection, if possible.

    Let me know how it goes.

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