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Forum Discussion
Mark
Super User II
Super User IIRe: Someone accessed my Dropbox account and all my data was stolen – I need urgent help.
1. Investigate what happened
You need to check your devices for ransomware and viruses etc. Thats the only way this can happen.
Publishing emails, like you have here, is a way that hackers can gain access to accounts - becuase they then know which emails are genuine active ones. Never, ever post them online like that.
2. Recover my files
Looking at the dates unless you were a paid user at the time of deletion recovery is now imposible I'm afraid - free users get 30 days of recovery only: https://help.dropbox.com/delete-restore/recover-deleted-files-folders
If you were not paid at the time there is no way around that.
Secure my account I have screenshots of login activity, the ransom note, and the app added.
Only you can do that I'm afraid via tools such as 2FA, making sure your devices are free of viruses, not using unsecure WiFi etc.
However that app at the bottom which is the hackers one, disconnect immediately or they may still have access.
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