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Thuy Pham's avatar
Thuy Pham
New member | Level 2
5 months ago

Someone accessed my Dropbox account and all my data was stolen – I need urgent help.

Hi Dropbox Support, My Dropbox Basic account (email: [email removed for safety]) was hacked. Someone accessed my account from Miami, Florida (I'm in Vietnam), added an app named '[email removed for...
account access
File access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
Thuy Pham wrote:

1. Investigate what happened

You need to check your devices for ransomware and viruses etc. Thats the only way this can happen.

Publishing emails, like you have here, is a way that hackers can gain access to accounts - becuase they then know which emails are genuine active ones. Never, ever post them online like that. 

Thuy Pham wrote:

2. Recover my files

Looking at the dates unless you were a paid user at the time of deletion recovery is now imposible I'm afraid - free users get 30 days of recovery only: https://help.dropbox.com/delete-restore/recover-deleted-files-folders  

If you were not paid at the time there is no way around that. 

Thuy Pham wrote:

Secure my account I have screenshots of login activity, the ransom note, and the app added.

Only you can do that I'm afraid via tools such as 2FA, making sure your devices are free of viruses, not using unsecure WiFi etc. 

However that app at the bottom which is the hackers one, disconnect immediately or they may still have access. 

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