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Babe Mooney's avatar
Babe Mooney
Helpful | Level 6
5 years ago
Solved

Someone accessed my account through Canva. Has my account been breached?

Someone else is able to access my dropbox via her Canva account.  I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva?  How can I contact a liv...
security
  • Babe Mooney's avatar
    Babe Mooney
    5 years ago

    Yep it was a space limit issue. So I deleted files and all is good now. 

    Thanks for your help. Whew, I think I"m done now. 

    Babe Mooney

Babe Mooney's avatar
Babe Mooney
Helpful | Level 6
5 years ago

Yippie, that worked and I have access.  Now I want to uninstall the app. So I can reinstall it connected to my new account. Is there anything that I need to know before doing that? 

 

 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
You would need to first unlink your account from this device, which you can do by following these steps, Babe Mooney.

Once you've unlinked the account, you won't need to reinstall the app, since you can simply sign in with the new account instead.
  • Babe Mooney's avatar
    Babe Mooney
    Helpful | Level 6
    5 years ago

    OMG, I think I finally have it completed.  But Dropbox is trying to charge me,  I thought the Basic plan was free. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    The Basic plan is indeed free to use, so if you're being prompted to upgrade, are you possible at or over the space limit for the free account (2GB)?

    Could you send me a screenshot of the upgrade prompt you're seeing?
  • Babe Mooney's avatar
    Babe Mooney
    Helpful | Level 6
    5 years ago

    Yep it was a space limit issue. So I deleted files and all is good now. 

    Thanks for your help. Whew, I think I"m done now. 

    Babe Mooney

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I'm glad I could help out with this Babe Mooney!

    If you need anything else, don't hesitate to drop me a message here. 😀

    I hope you have a great rest of your day!

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