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Forum Discussion

JacobRusso's avatar
JacobRusso
Collaborator | Level 8
4 years ago

Dropbox Smart Sync Icons Missing on Windows 10 - SOLVED

After spending almost an entire week with Dropbox tech support, uninstalling, re-installing, cleaning registries, running command scripts, MULTIPLE TIMES...   We were getting nowhere. So, I did some ...
desktop
sync
emilytimor's avatar
emilytimor
Explorer | Level 3
4 years ago

Context menu is not disabled, but does say 'file missing'. No idea if that's relevant or not.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey emilytimor, could you try the offline installer from this page and let us know if this persists after you've installed that?

 

Note that you may also need to verify that the Windows UAC levels are set to default levels. 

 

This can be changed in your Security settings in the control panel. For more information about UAC levels on Windows please see this link.

 

Let me know of any updates!

  • emilytimor's avatar
    emilytimor
    Explorer | Level 3
    4 years ago

    Waaaaaaaaaaaaaa..... that actually worked! - EDIT: To be clear, that was the installation that worked, didn't need to do anything with the UAC.

    Thank you so much, I've wasted so much time today having to go online.

    Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No biggie, Emily - I'm just glad I could help. Thanks for keeping me in the loop too!

       

      See you around the Community and enjoy the remainder of your week!

      • emilytimor's avatar
        emilytimor
        Explorer | Level 3
        4 years ago

        So just to check - that means it was an issue with the previous version? I have a company and my whole team use drobpox - so I'll need to anticipate and know how to resolve it for them.

         

        Thanks!

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