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Forum Discussion
Amy
Community Manager
Community ManagerWe are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience
Hi everyone,
We are aware of the issue with the badge emails resending to everyone. We are very sorry for this, as many of you are aware we’re in the process of migrating the site and unfortunately that re-triggered the badge emails. We totally understand your frustration, but we want to reassure you that we are working on turning them off.
Just to clarify, this website is hosted on a community platform to allow us to connect with you, so this is not directly connected to your Dropbox account. This is frustrating, but we want to assure you that there has not been a breach, and our security protocols are still in place.
We are sorry for this inconvenience and confusion, and we hope you can bear with us while we work on this. Our intention was only to improve the Dropbox Community forum, and we are hoping that our technical glitch won’t deter you from being part of the Community with us.
Your Community team.
Hi everyone,
I’m Sheena, the Community Developer. Now that the emails have stopped, I wanted to share more details about what happened. As you’ve noticed, we underwent a major community upgrade this week, featuring a completely new UI and backend.
During the migration, badges were accidentally removed and then re-added, which caused everyone who had ever earned a badge to receive it again, triggering an email notification.
We disabled the email notifications as quickly as possible, but due to the high volume of emails already queued in the system, which could not be cleared by us, many were sent out regardless. This is why you may have received an email even after turning off email notifications in your settings or hours after the initial event.
The email queue is now clear, and we’re about to reactivate email notifications. From now on, you should only receive the normal volume of emails for actions relevant to you, such as if someone likes your comment or replies to your post. Remember, you can always update your notification settings by clicking here.
We apologize for any confusion or inconvenience this may have caused. Please know that this was an honest mistake, and our goal is always to support and engage with you ❤️
64 Replies
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That goes for me also - since yesterday I think.
Hope they will sort it out soon.
I thought it was a fraud at first, but since the email seems to be from Dropbox I guess they have some problems since they are making changes to the Community.
Vibeke
just go here to change notification settings in your account:
My Settings: Follows and Notifications | The Dropbox Community
Es wäre schön, wenn mal jemand von Dropbox sich äußert. Es ist doch nicht normal, dass solche Massenmails Spams versendet werden.
It's so sad to see Dropbox go down the drain due to incompetence. It all started with the amateurish acquisition and implementation of Boxcryptor. And now someone has apparently decided to annoy all (former) users by spamming them with notification emails...
I’m experiencing the same thing! Over the past few hours, I’ve received multiple emails from community@dropboxforum.com, each with the subject "You have earned a new badge in The Dropbox Community!" They all say something about earning badges like "Conversation Starter," "Joining In," and "Newcomer." It’s becoming overwhelming, and I’d prefer not to block the address entirely if there’s a way to adjust my settings and stop these notifications. If anyone knows a way to manage these emails, I'd really appreciate it. Thanks!
same here, I changed settings in e-mail notifaction to never, hope it helps ...
me too-- could these perhaps be from a spammer impersonating dropbox?
I'm having the same issue! Each new one says something different! Congratulations for 25 upvotes
" for 10 upvotes
" for my first upvote
" for this or that, yet I've not posted in this forum for a year or two.
Then I would log in, but it wouldn't let me reply, or like any posts, taking me round & round, and the chat, when I said my issue is that I can't post any comments in the forum, kept telling me to "ask your question in the community"!!! Which I can't, as that is the problem, on top of these constant spam emails! I just got half a dozen more in the last few hours! Why can't they fix this?Same here
I, too, have been receiving the "new badge" emails – 12 in the past 16 hours – a variety of badges, with some duplicates.
-- Ward
