Forum Discussion

Goldbug's avatar
Goldbug
Helpful | Level 6
2 months ago

Re: Dropbox empty but account tells me i have 18.73Gb of data out of 19.25Gb available space

Hello, i have a dropbox free account. I have it since the beginning, and was able to increase my free space by inviting users to join dropbox. A few years ago when all things changed i was locked out because i had more than 3 devices connected. I left dropbox for something else.

anyway, now i want to start reusing it again. Deleted devices from my account to 2 devices.

my Dropbocpx account still shows 3/3 devices connected? Not sure what is the third device. I cant add a third device.

worst, my account shows i am using 18.73 Gb of file space out of 19.25Gb of available space. However,  y dropbox is empty, no backup or deleted files, no photos, nothing. There is nothing in my dropbox.

i emailed support, and got a blunt response that there is no support for free account!!!!

can anyone help me, please

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Goldbug​, thanks for messaging the Community!

    You can see where the quota is being used up on your account from this page. 

    Is it possible that you're a member of a shared folder, or have Dropbox Backup enabled on your account?

    Keep me updated with any progress!

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