We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
fabienneG
9 years agoExplorer | Level 3
SOS Impossible demarrer DROPBOX Mac OS 10.8.5
HELP ! urgent pour aujour dhui 16 OCT je dois acceder à dropbox sur mon ordi et non pas via le web car des codes couleurs ajoutés par mon boss y sont visisbles et pas sur le Web MAIS le dropbox ne ...
fabienneG
9 years agoExplorer | Level 3
bn.BUILD_KEY: Dropbox
bn.VERSION: 36.4.22
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: failed
pid: 1572
ppid: 158
uid: 501
user_info: pwd.struct_passwd(pw_name='fabienneguicheneuy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fabienne Guicheneuy', pw_dir='/Volumes/Mac/Users/fabienneguicheneuy', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='fabienneguicheneuy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Fabienne Guicheneuy', pw_dir='/Volumes/Mac/Users/fabienneguicheneuy', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: u'/'
real_path='/'
mode=041775 uid=0 gid=80
parent mode=041775 uid=0 gid=80
HOME: u'/Volumes/Mac/Users/fabienneguicheneuy'
appdata: u'/Volumes/Macintosh HD/Users/fabienneguicheneuy/.dropbox/instance2'
real_path=u'/Volumes/Macintosh HD/Users/fabienneguicheneuy/.dropbox/instance2'
not found
parent not found
dropbox_path: u'/Volumes/Macintosh HD/Users/fabienneguicheneuy/Dropbox'
real_path=u'/Volumes/Macintosh HD/Users/fabienneguicheneuy/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0100755 uid=501 gid=20
parent mode=040755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-27.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-27.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: u'/var/folders/tn/pbh8skkn44z3glbs9z563rsm0000gn/T'
real_path=u'/private/var/folders/tn/pbh8skkn44z3glbs9z563rsm0000gn/T'
mode=040700 uid=501 gid=20
parent mode=040755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5998, in main_startup
File "dropbox/client/main.pyc", line 2330, in run
File "dropbox/client/main.pyc", line 1423, in startup_low
File "dropbox/client/main.pyc", line 1038, in safe_makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 150, in makedirs
File "os.pyc", line 157, in makedirs
OSError: [Errno 13] Permission denied: '/Volumes/Macintosh HD/Users'
Matthieu1
Dropbox Staff
9 years agoMerci fabienneG pour ces informations complémentaires.
J'ai fusionné vos deux topics car il s'agit de la même demande.
Je comprends tout à fait que votre problème est urgent mais sachez que votre requête à déjà été envoyé a notre équipe de techniciens supérieur. Ils reviendront vers vous le plus rapidement possible :wink:
Matthieu
- fabienneG9 years agoExplorer | Level 3ah.....merci..de toute façons je suis coincée ne sachant pas resoudre seule ce pb ..autant que je reste calme
About Poser une question
Trouvez des réponses dans les conversations démarrées par d'autres utilisateurs. Si vous n'en trouvez aucune, posez une nouvelle question.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!