Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
SIA V.
9 years agoNew member | Level 1
Error 429
Hace meses, obtenemos el siguiente error 429 al tratar de compartir un link a un archivo o carpeta desde nuestra cuenta Dropbox PRO.
¿Podrian por favor indicarnos qué debemos hacer para solucionarlo?
Desde ya gracias por su colaboracion y soporte
Error (429)
This account's links are generating too much traffic and have been temporarily disabled!
1 Reply
Replies have been turned off for this discussion
- Rich9 years ago
Super User II
Una suspensión por primera vez por un exceso de ancho de banda es de 24-72 horas y usted es un usuario básico, la actualización a Pro también se borrará una suspensión preocupaciones sobre la privacidad, el mensaje siempre va a decir que es el ancho de banda que podría contener virus o software malicioso, etc. Hay muchas otras razones. En estos casos, las suspensiones no son levantadas de forma automática y es necesario Abra su https://www.dropbox.com/support
https://dropbox.zendesk.comtardan aproximadamente 1 - 3 días laborales con Pro usuarios obtienen prioridad (más largo .
A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).
There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
About Haz una pregunta
Busca respuestas en las conversaciones iniciadas por otros usuarios. Si no encuentras la respuesta que necesitas, haz una nueva pregunta.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!