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SIA V.'s avatar
SIA V.
New member | Level 1
9 years ago

Error 429

 Hace meses, obtenemos el siguiente error 429 al tratar de compartir un link a un archivo o carpeta desde nuestra cuenta Dropbox PRO.

¿Podrian por favor indicarnos qué debemos hacer para solucionarlo?

Desde ya gracias por su colaboracion y soporte

 

Error (429)

This account's links are generating too much traffic and have been temporarily disabled!

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 years ago

    Una suspensión por primera vez por un exceso de ancho de banda es de 24-72 horas y usted es un usuario básico, la actualización a Pro también se borrará una suspensión preocupaciones sobre la privacidad, el mensaje siempre va a decir que es el ancho de banda que podría contener virus o software malicioso, etc. Hay muchas otras razones. En estos casos, las suspensiones no son levantadas de forma automática y es necesario Abra su https://www.dropbox.com/support
    https://dropbox.zendesk.com

    tardan aproximadamente 1 - 3 días laborales con Pro usuarios obtienen prioridad (más largo .


    A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).

    There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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