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jdia's avatar
jdia
New member | Level 1
11 months ago

No puedo iniciar dropbox en escritorio de mac

Tras actualizar el nombre de mi disco duro, no puedo abrir dropbox escritorio. 

Me indica el siguiente mensaje: "no ha sido posible iniciar dropbox, puede tratarse de un error temporal. Reinicia".

He reiniciado, desinstalado y he vuelto a instalar pero sigue apareciendo el mismo error. 

¿Cómo puedo solucionar?

 

Muchas gracias.

 

4 Replies

  • Fernando's avatar
    Fernando
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hola, jdia:

    ¡Bienvenida a la Comunidad de Dropbox!

    ¿Puedes abrir el archivo .txt que te aparece enlazado en la ventana de error y copiar aquí el mensaje de error que te aparece?

    Quedo a la espera de tu respuesta. 

  • Fusteria's avatar
    Fusteria
    New member | Level 2
    5 days ago

    Tengo el mismo problema que jdia.

    Teneis alguna solucion?

  • Fusteria's avatar
    Fusteria
    New member | Level 2
    5 days ago

    archivo txt:

    n.BUILD_KEY: Dropbox
    bn.VERSION: 238.4.6075
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 88
    bn.is_frozen: True
    machine_id: da976482-0ee7-51e5-9ded-f64eea6161e3
    pid: 1650
    ppid: 1
    uid: 502
    user_info: pwd.struct_passwd(pw_name='josemanuellopezgarcia', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jose Manuel Lopez Garcia', pw_dir='/Users/josemanuellopezgarcia', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='josemanuellopezgarcia', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jose Manuel Lopez Garcia', pw_dir='/Users/josemanuellopezgarcia', pw_shell='/bin/bash')
    euid: 502
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'imac', 'josemanuellopezgarcia', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'imac', 'josemanuellopezgarcia', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                   mode=0o40755    uid=0    gid=0
         parent    mode=0o40755    uid=0    gid=0
    HOME: '/Users/josemanuellopezgarcia'
    appdata: '/Users/josemanuellopezgarcia/.dropbox/instance1'
             real_path='/Users/josemanuellopezgarcia/.dropbox/instance1'
                       mode=0o40700    uid=502    gid=20
             parent    mode=0o40700    uid=502    gid=20
    dropbox_path: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox'
                  real_path='/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox'
                            mode=0o40700    uid=501    gid=20
                  parent    mode=0o40755    uid=502    gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                              mode=0o100755    uid=502    gid=20
                    parent    mode=0o40755    uid=502    gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                              not found
                    parent    not found
    tempdir: '/var/folders/39/dl4nlqn51vd9hmp9w6qy9v440000gp/T'
             real_path='/private/var/folders/39/dl4nlqn51vd9hmp9w6qy9v440000gp/T'
                       mode=0o40700    uid=502    gid=20
             parent    mode=0o40755    uid=502    gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/shared/error_util.py", line 33, in convert_error
      File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
      File "desktop/dropbox/sync_engine/file_system/pythonos.py", line 102, in open
    PermissionError: [Errno 13] Permission denied: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox/.dropbox-relocate3640a06ba127'

    During handling of the above exception, another exception occurred:

    Traceback (most recent call last):
      File "desktop/dropbox/client/authentication/register_host_helper.py", line 887, in _on_register_host_success
      File "desktop/dropbox/client/authentication/register_host_helper.py", line 1103, in _handle_joining_leaving_cdm_team
      File "desktop/dropbox/client/relocate_namespace_folders.py", line 811, in execute_pending_operations
      File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
      File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/contextlib.py", line 131, in __exit__
      File "desktop/dropbox/shared/error_util.py", line 46, in convert_error
      File "desktop/pip/six/six-cpython-38/lib/six.py", line 723, in reraise
      File "desktop/dropbox/shared/error_util.py", line 33, in convert_error
      File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
      File "desktop/dropbox/sync_engine/file_system/pythonos.py", line 102, in open
    dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox/.dropbox-relocate3640a06ba127'

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