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jdia
11 months agoNew member | Level 1
No puedo iniciar dropbox en escritorio de mac
Tras actualizar el nombre de mi disco duro, no puedo abrir dropbox escritorio.
Me indica el siguiente mensaje: "no ha sido posible iniciar dropbox, puede tratarse de un error temporal. Reinicia".
He reiniciado, desinstalado y he vuelto a instalar pero sigue apareciendo el mismo error.
¿Cómo puedo solucionar?
Muchas gracias.
4 Replies
- Fernando11 months ago
Dropbox Community Moderator
Hola, jdia:
¡Bienvenida a la Comunidad de Dropbox!
¿Puedes abrir el archivo .txt que te aparece enlazado en la ventana de error y copiar aquí el mensaje de error que te aparece?
Quedo a la espera de tu respuesta.
- Fusteria5 days agoNew member | Level 2
Tengo el mismo problema que jdia.
Teneis alguna solucion?
- Fusteria5 days agoNew member | Level 2
archivo txt:
n.BUILD_KEY: Dropbox
bn.VERSION: 238.4.6075
bn.constants.WINDOWS_SHELL_EXT_VERSION: 88
bn.is_frozen: True
machine_id: da976482-0ee7-51e5-9ded-f64eea6161e3
pid: 1650
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='josemanuellopezgarcia', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jose Manuel Lopez Garcia', pw_dir='/Users/josemanuellopezgarcia', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='josemanuellopezgarcia', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jose Manuel Lopez Garcia', pw_dir='/Users/josemanuellopezgarcia', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'imac', 'josemanuellopezgarcia', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'imac', 'josemanuellopezgarcia', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/josemanuellopezgarcia'
appdata: '/Users/josemanuellopezgarcia/.dropbox/instance1'
real_path='/Users/josemanuellopezgarcia/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox'
real_path='/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/39/dl4nlqn51vd9hmp9w6qy9v440000gp/T'
real_path='/private/var/folders/39/dl4nlqn51vd9hmp9w6qy9v440000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/shared/error_util.py", line 33, in convert_error
File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
File "desktop/dropbox/sync_engine/file_system/pythonos.py", line 102, in open
PermissionError: [Errno 13] Permission denied: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox/.dropbox-relocate3640a06ba127'During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/authentication/register_host_helper.py", line 887, in _on_register_host_success
File "desktop/dropbox/client/authentication/register_host_helper.py", line 1103, in _handle_joining_leaving_cdm_team
File "desktop/dropbox/client/relocate_namespace_folders.py", line 811, in execute_pending_operations
File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/contextlib.py", line 131, in __exit__
File "desktop/dropbox/shared/error_util.py", line 46, in convert_error
File "desktop/pip/six/six-cpython-38/lib/six.py", line 723, in reraise
File "desktop/dropbox/shared/error_util.py", line 33, in convert_error
File "desktop/dropbox/sync_engine/file_system/util.py", line 101, in wrapped
File "desktop/dropbox/sync_engine/file_system/pythonos.py", line 102, in open
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/josemanuellopezgarcia/FUSTERIA SILGAR Dropbox/.dropbox-relocate3640a06ba127' - SergioDBX3 days ago
Dropbox Community Moderator
Hola Fusteria,
¡Gracias por tu respuesta!
Para poder revisar en detalle la incidencia para iniciar la aplicación de escritorio, te recomiendo contactar con el soporte de asistencia de Dropbox.
Saludos cordiales.
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