Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

MJC23's avatar
MJC23
Explorer | Level 3
1 year ago
Solved

Dropbox Document Not received in GMAIL

Hello,     I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I recei...
  • Walter's avatar
    Walter
    1 year ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey there MJC23 - sorry to hear about this.

 

Could you check your spam/junk folder as well and let me know if you can find the email in question?

 

Thanks!

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    1 year ago

    Hello Walter,  

     

    I have checked the SPAM folder and did not see the email in question.  

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes MJC23 ?

      • MJC23's avatar
        MJC23
        Explorer | Level 3
        1 year ago

        Hello  Walter,  

         

        Thank you for your assistance. 

         

        I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!