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MJC23's avatar
MJC23
Explorer | Level 3
2 years ago
Solved

Dropbox Document Not received in GMAIL

Hello,     I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I recei...
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

MJC23's avatar
MJC23
Explorer | Level 3
2 years ago

Hello Walter,  

 

I have checked the SPAM folder and did not see the email in question.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes MJC23 ?

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    2 years ago

    Hello  Walter,  

     

    Thank you for your assistance. 

     

    I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey MJC23, hope you’re doing well!

       

      Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. 

       

      If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

      • MJC23's avatar
        MJC23
        Explorer | Level 3
        2 years ago

        Hello Nancy,  

         

        Thanks for the revert.   I already added noreply@mail.hellosign.com to my email contacts. Still didn't work. Hope we can find a solution to this the soonest.  

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