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mcnrodriguez's avatar
mcnrodriguez
Helpful | Level 5
2 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
ABBYCOLLINS's avatar
ABBYCOLLINS
New member | Level 2
2 years ago

having the same issue - except I am one of the signers (the second signer in order) and have received the "heads up!" email telling me I'm waiting on a signature - the primary signer has not received anything - how do I fix this?

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, ABBYCOLLINS! 

 

Has the other user also checked their email’s spam folder, and added noreply@mail.hellosign.com to their email contacts? 

 

Are there any other signers that face the same issue as them?

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