Forum Discussion

joshuazhirkee433's avatar
joshuazhirkee433
New member | Level 1
12 months ago

Dropbox Sign asks me to verify my email address to access one of my documents.

I’m experiencing an issue accessing a document via DropBox Sign. When I attempt to access the document, I’m prompted to verify my email before the document loads. However, after completing the veri...
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for your post, joshuazhirkee433! 

Those are some good troubleshooting steps indeed. 

Can you also give this a go via an incognito window? 

If the issue persists after that, I’d like a full screenshot of what you’re seeing on your end to have a visual. Just make sure to mask any personal info showing first.

Ping me when you’re ready.

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