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joshuazhirkee433's avatar
joshuazhirkee433
New member | Level 1
1 year ago

Dropbox Sign asks me to verify my email address to access one of my documents.

I’m experiencing an issue accessing a document via DropBox Sign. When I attempt to access the document, I’m prompted to verify my email before the document loads. However, after completing the veri...
joshuazhirkee433's avatar
joshuazhirkee433
New member | Level 1
1 year ago

I've tried on an incognito window also.

Same issue - never progresses beyond this loading section: 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for that! And just to clarify, you’re currently on https://app.hellosign.com/, and not the Signatures page of your Dropbox account here, right?

    • joshuazhirkee433's avatar
      joshuazhirkee433
      New member | Level 1
      1 year ago

      Yes - I'm on app.hellosign.com 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for the update, joshuazhirkee433.

        In that case, we would suggest that you reach out to our support team directly from this page; they'll be able to give you additional info and assist you further.

        Let us know once you have your ticket number!

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