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AL25's avatar
AL25
Explorer | Level 4
3 years ago
Solved

Dropbox Sign Stuck on "Preparing documents..."

I'm trying to send a PDF for signature via Dropbox Sign. It is rather large - 130 MB and 192 pages. I have already uploaded it to Dropbox. Every time I try to set it up to be sent for electronic sign...
  • Jay's avatar
    Jay
    3 years ago

    Hi AL25, thanks for bringing this to our attention.

     

    It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages.

     

    Are you able to reduce the size of the document to see if this helps?

     

    This will help me to assist further!

Audioflow's avatar
Audioflow
New member | Level 2
2 years ago

Hi! For Dropbox Sign, A single uploaded file cannot exceed 40MB in size and a single request cannot exceed 500 pages.

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