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I'm sending a document to be signed, but the user doesn't get notified
When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this iss...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to our Community, knnnn! Hope youâre well.
Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesnât get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account?
Is the issue that you're sharing a file perhaps and the end user doesn't get the invitation?
Feel free to send me a screenshot as well of what you see after closing the document, and Iâll have a look.
Let me know when youâre ready.
Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.
- Nancy
So, is this happening for certain users, or all users that receive a sign request via the Signatures page?
Have they checked their spam folder and added no-reply@dropbox.com to their email contacts?
Finally, do you know if they happen to have Dropbox accounts of their own?
It's happening to all users that receive a sign request via the Signatures page.
When they check the spam accounts, they have not received any emails from dropbox.
And yes - they have their own dropbox account.
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