Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

CarlosC1515's avatar
CarlosC1515
New member | Level 1
1 year ago

Missing name and email address columns from CSV file when bulk sending.

Hi, I'm trying to do a bulk send, but when I upload the CSV file it says:  Missing required column: Employee name Missing required column: Employee email_address   But I already have that 2...
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for posting about this on our forum, CarlosC1515.

If you haven't already, can you please take a look at this Help Center article? 

If you’re still having the same issue after that, I’d like a screenshot of the error you’re getting and a screenshot of the headers in your CSV file (please make sure to mask the rest of the data showing in it). 

Keep me in the loop for any updates.

  • CarlosC1515's avatar
    CarlosC1515
    New member | Level 1
    1 year ago

    Hello, thanks

    This is the error: 

    And this is how I have the Headers

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the screenshots CarlosC1515 - much appreciated.

      Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results?

       

      • CarlosC1515's avatar
        CarlosC1515
        New member | Level 1
        1 year ago

        I tried both options and same error shows up

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!