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Forum Discussion
Not seeing signed documents from Dropbox Sign in my Dropbox folders
I am not able to see the signed documents from Dropbox sign in my Dropbox folders anymore. It used to be seen in the "HelloSign" folder and since past couple of days when someone signs the document, ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHi there, dmjdona, welcome to the Dropbox Community.
Are you using a Dropbox Sign account?
Are you referring to files you created that others have signed or ones that you've signed?
And if you manually search for them through your search bar, what results do you get?
Let me know and we'll go from there.
Yes. I am using a Dropbox Sign account. I am referring to the files that other have signed. And I do not see those when I search in dropbox search bar.
Here's the flow:
- I create a template in Dropbox Sign and share the link
- Someone signs using the link.
- I see the signed document in the Documents section on Dropbox Sign
Earlier, I was able to see the signed documents in Dropbox folders too. But now I don't see them. I can find it only from Dropbox Sign and not in Dropbox file system.
- Hannah
Thanks for the clarification, dmjdona.
When did you notice that you were no longer able to see your signed documents in your Dropbox account?
I am able to see files from June 12th. Not anything after that.
- Jay
HI dmjdona, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
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