Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

financialplannersfirmla's avatar
financialplannersfirmla
New member | Level 1
10 months ago

Restore Access Code in Dropbox Sign

Dropbox Sign previously allowed users to add an access code when sending documents directly through the website. This feature has recently been removed. I have been told by the support team that it i...
Dropbox Sign
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi from me too, financialplannersfirmla! Can you please confirm if this is the exact feature you’re referring to? 

This way we’ll be able to further assist.

financialplannersfirmla's avatar
financialplannersfirmla
New member | Level 1
10 months ago

Yes, the feature which allows for the signer to enter an access code. This feature has to be done through HelloSign. Before we were able to add an access code through Dropbox Sign.

My suggestion is to bring this feature back. Adding the access code through HelloSign makes the process longer and it doesn't automatically save on Dropbox.

Also, I was just told HelloSign doesn't work anymore, so which one is it?

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!