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IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
2 years ago

Templates Loading error

Hi,   Im unable to get hold of support team, seeking help on what to do on this,  I get this Templates Loading error A problem has occurred. Please try again and been happening for whole week now e...
IreneSRPM's avatar
IreneSRPM
Explorer | Level 3
2 years ago

Im hoping someone call help us 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey IreneSRPM - sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache or try another browser and let us know if you're still getting the same error?

     

    Also, may I ask what plan you're on at the moment?

     

    Let us know more and we'll take it from there, Irene. 

    • IreneSRPM's avatar
      IreneSRPM
      Explorer | Level 3
      2 years ago

      Hi, we tried these steps already and as of this writing we still cant access our 15 paid templates 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi IreneSRPM, as you mentioned that you're on a paid plan, try contacting the support team while logged into your account and they'll be able to assist further.

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