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John-Smith's avatar
John-Smith
Helpful | Level 5
3 years ago
Solved

What is the minimum supported version of Safari browser for Dropbox?

Device: iPhone 5s (iOS 12.4.8) When accessing dropbox.com using Safari, it shows "your current browser version is not supported". What is the minimum supported version of Safari browser for Dropbox...
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there, John-Smith.

     

    Thanks for clarifying.

     

    Just wanted to jump in and let you know that we've checked back with our team and we can confirm that we no longer support Safari 12.

     

    We'll also update this information as soon as possible.

     

    Thank you.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, John-Smith, happy Friday! 

 

Safari versions 11 and earlier aren’t supported when using our website. 

 

You can see more about that at this Help Center article. 

 

If you have any questions, let me know, thanks! 

  • John-Smith's avatar
    John-Smith
    Helpful | Level 5
    3 years ago

    However, the device I am using is iPhone 5s (iOS 12.4.8), and its Safari version is 12.1.2. Accessing Dropbox.com is still not supported.

    User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_4_8 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Mobile/15E148 Safari/604.1

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi John-Smith, does that happen with Safari only, or with any other browser too? 

       

      Can you send me a screenshot of the error message you get when trying to access our website when using Safari? 

      • John-Smith's avatar
        John-Smith
        Helpful | Level 5
        3 years ago

        Thank you for your reply.
        I haven't tested other browsers yet, but I think this may be related to your browser version policy.
        I also tested with an iPhone 6 (iOS 12.5.5) and got the same result. This seems to be a recent issue because I was able to use it normally before.

        Here are some screenshots

         

         

         



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