We're making some changes to the Dropbox Community đ©âđ» - Find out more here.
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We're making some changes to the Dropbox Community
Hi everyone, Over the past few years, Community members have shared feedback, ideas, and questions that help shape how this community supports you. Weâve been listening closely, and as a result, weâll soon be moving the Dropbox Community to a new platform designed to deliver a better, more seamless experience. đ Weâre just a few days away from launching an updated Dropbox Community experience, and we wanted to help you feel ready for whatâs coming. To facilitate this move, the Dropbox Community Forum will be available as read-only from Monday, March 30, through Wednesday, April 8. This means that you will not be able to start new discussions, reply to threads, like posts, accept solutions or add or vote for ideas for one week. You will still be able to read discussions and find solutions during this time. Hereâs what to know ahead of the move: This update is all about improving usability, performance, and helping you to get the answers you need. In addition to some tweaks to make the experience easier to use, we also are moving to a new home on community.dropbox.com. The heart of the Dropbox Community isnât changing - weâre still here to help and youâll continue to be able to connect, learn, and get help from fellow community members, experts and our product teams. Some sections, buttons and settings might have moved around or work slightly differently, but everything should still be here, so let us know if you canât find something or itâs not working as you expect! Thanks for your flexibility as we take this next step together. Weâre excited to continue building a space thatâs helpful, welcoming, and easy to use. Thank you for being part of what makes the Dropbox Community special. Stay tuned for more updates as construction gets underway! đ· ~ AngieMake Security a First-Quarter Priority!
With 2026 in full swing, there is a natural moment to pause, take stock, and reset priorities - and for many of us, security is right at the top of that list. Weâre hearing it first hand from customers, and itâs something weâre deeply focused on at Dropbox as well. New tools, new ways of working, and more AI in everyday workflows mean the security landscape keeps evolving. The beginning of the year is a great time to review whatâs working, whatâs changed, and where you want to strengthen controls. One area weâre seeing increased interest in is visibility and control across content and tools. With solutions like Dropbox Dash Protect and Control, teams can better understand where their content lives, how itâs being accessed, and put the right safeguards in place â all without slowing people down. Itâs about enabling secure work, not getting in the way of it. As you look ahead in 2026, weâd love to hear from you: What are your biggest security goals this year? Are there specific risks or gaps youâre prioritizing? How are you balancing productivity with protection? If youâre interested in learning more about how Dropbox can support your security strategy â including, but not limited to, Dash Protect and Control â reach out to your Account Manager or Customer Success Manager. We are happy to connect, answer questions, and talk through what makes sense for your environment! Looking forward to the conversation and to building a secure year togetherđ€2026 Policy Prep: Quick Dropbox Security Check for Educators
As schools wind down for holiday break, itâs a great moment for IT admins in the education space to give their Dropbox Admin Console a quick tune-up, in preparation for new policies rolling out in 2026. Start by confirming that only the right people still have access. Clean up old accounts, double check roles and if you havenât already, turn on single sign-on to keep logins simple and secure. Itâs worth reviewing your authentication basics: two-step verification, device approvals and session timeouts can prevent accidental access on shared school devices. Sharing controls deserve a close look, too. Many organizations are tightening external sharing rules so make sure link permissions, passwords, expirations and domain restrictions match your 2026 policies. A quick scan of retention settings, activity logs and any legal or compliance requirements will also help ensure your team is covered. Finally, take a moment to review connected apps and classroom collaboration spaces - remove tools you no longer use and make sure shared folders and templates follow new guidelines. We know this is a lot of information to take in, so we compiled a checklist that you can download to tick off as you get ready for 2026. A little prep now can really make any new policy rollout smoother later.Catching EDUCAUSE Online... Whoâs Tuning In? đ©âđ»
Hey everyone! I wanted to pop in and see who else is planning to join the online portion of the EDUCAUSE Annual Conference 2025 this week! I wasnât able to make it to the in-person event in October, so I am really looking forward to catching some of the online sessions this time around đ©âđ». A couple that look really interesting and worthwhile attending are: âWelcome Aboard - Rethinking the Student Journey as a Digital First- Class Experienceâ - this session is all about creating a more seamless, engaging digital experience for students. âNew Research and Resources for Building Students Self- Directed Learning Onlineâ - this session focuses on helping students take more ownership of their online learning. Before joining Dropbox, I worked in the education sector, so these kinds of conversations about digital learning and student experience are especially close to my heart đ. I know many of you here use Dropbox to support teaching and learning, whether itâs sharing course materials, organizing research or collaborating with your colleagues and students. I am especially curious to hear what sessions or topics you think connect to that side of your work đ©âđ« . So, is anyone else planning to tune in today and tomorrow? What sessions are you most looking forward to? Itâs always fun hearing how everyoneâs bringing new ideas (and new tools!) back to their classrooms and campuses! đYour Shortcut to Efficiency: This Yearâs Top FAQs!
đAs we head into the busy holiday season, now is the perfect time to reflect on the questions and feedback your users and admins have shared throughout the year. Weâve identified the most common questions our EDU customers have inquired about - including syncing challenges, account access, file management, and sharing permissions. To help you stay ahead, weâve compiled a quick FAQ highlighting these common topics, complete with clear guidance and direct links to Dropbox Help resources. These will help ensure your workflows remain smooth and efficient during this busy period. If youâd like to start 2026 with a fresh perspective, consider reaching out to your Customer Success Manager to schedule a đšâđ« best practices refresh session đ©âđ«for your end-user group. Itâs a great opportunity to ensure your team is set up for success and making the most of Dropbox in the year ahead! âšEDU Customer Support FAQ - Top Reported Inquiries 2025âš Q1: Why am I experiencing syncing problems or missing files? Sync issues and missing files often relate to connection or app settings. See Troubleshooting sync issues for detailed steps. Q2: How do I manage sharing permissions effectively? Managing folder and file access is key to secure collaboration. Visit this Dropbox resource center to learn how to share files and folders, set access permissions, and more. Q3: What should I do if I canât access my account or face login issues? If your team account is set up to require SSO or Multifactor Authentication, please contact your Dropbox team admin for troubleshooting. If SSO or Multifactor Authentication is not required and you have forgotten your password, follow the steps outlined here to reset your password. Q4: What is the difference between a shared folder and a team folder? Team folder: Members of Dropbox team accounts can use team folders to share content with their team. Content stored within a team folder is owned by the team. Shared folder: All users can create and share these folders with an individual or group of people. You can make any folder a shared folder by sharing it. Q5: How can I recover deleted files or folders? Deleted files can often be restored within 180 days (for those on Dropbox Professional, Essential, Standard and Business accounts) or 365 days (for those on Advanced, Business Plus, and Enterprise accounts). Follow Recover Missing Files for recovery instructions. Q6: Who do I contact for support if I encounter technical glitches or performance issues? For technical help, reach out to your Dropbox team admin so that a support ticket can be filed. Additional escalation will be placed on the support ticket by the Dropbox account team if applicable.
About Educators
This community space is designed for our EDU customers, specifically admins, to share best practices, collaborate with peers, and discuss the critical workflows they rely on Dropbox to support. Join the community to exchange ideas and connect with fellow education leaders.
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