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Your Shortcut to Efficiency: This Yearâs Top FAQs!
đAs we head into the busy holiday season, now is the perfect time to reflect on the questions and feedback your users and admins have shared throughout the year. Weâve identified the most common questions our EDU customers have inquired about - including syncing challenges, account access, file management, and sharing permissions. To help you stay ahead, weâve compiled a quick FAQ highlighting these common topics, complete with clear guidance and direct links to Dropbox Help resources. These will help ensure your workflows remain smooth and efficient during this busy period. If youâd like to start 2026 with a fresh perspective, consider reaching out to your Customer Success Manager to schedule a đšâđ« best practices refresh session đ©âđ«for your end-user group. Itâs a great opportunity to ensure your team is set up for success and making the most of Dropbox in the year ahead! âšEDU Customer Support FAQ - Top Reported Inquiries 2025âš Q1: Why am I experiencing syncing problems or missing files? Sync issues and missing files often relate to connection or app settings. See Troubleshooting sync issues for detailed steps. Q2: How do I manage sharing permissions effectively? Managing folder and file access is key to secure collaboration. Visit this Dropbox resource center to learn how to share files and folders, set access permissions, and more. Q3: What should I do if I canât access my account or face login issues? If your team account is set up to require SSO or Multifactor Authentication, please contact your Dropbox team admin for troubleshooting. If SSO or Multifactor Authentication is not required and you have forgotten your password, follow the steps outlined here to reset your password. Q4: What is the difference between a shared folder and a team folder? Team folder: Members of Dropbox team accounts can use team folders to share content with their team. Content stored within a team folder is owned by the team. Shared folder: All users can create and share these folders with an individual or group of people. You can make any folder a shared folder by sharing it. Q5: How can I recover deleted files or folders? Deleted files can often be restored within 180 days (for those on Dropbox Professional, Essential, Standard and Business accounts) or 365 days (for those on Advanced, Business Plus, and Enterprise accounts). Follow Recover Missing Files for recovery instructions. Q6: Who do I contact for support if I encounter technical glitches or performance issues? For technical help, reach out to your Dropbox team admin so that a support ticket can be filed. Additional escalation will be placed on the support ticket by the Dropbox account team if applicable.Catching EDUCAUSE Online... Whoâs Tuning In? đ©âđ»
Hey everyone! I wanted to pop in and see who else is planning to join the online portion of the EDUCAUSE Annual Conference 2025 this week! I wasnât able to make it to the in-person event in October, so I am really looking forward to catching some of the online sessions this time around đ©âđ». A couple that look really interesting and worthwhile attending are: âWelcome Aboard - Rethinking the Student Journey as a Digital First- Class Experienceâ - this session is all about creating a more seamless, engaging digital experience for students. âNew Research and Resources for Building Students Self- Directed Learning Onlineâ - this session focuses on helping students take more ownership of their online learning. Before joining Dropbox, I worked in the education sector, so these kinds of conversations about digital learning and student experience are especially close to my heart đ. I know many of you here use Dropbox to support teaching and learning, whether itâs sharing course materials, organizing research or collaborating with your colleagues and students. I am especially curious to hear what sessions or topics you think connect to that side of your work đ©âđ« . So, is anyone else planning to tune in today and tomorrow? What sessions are you most looking forward to? Itâs always fun hearing how everyoneâs bringing new ideas (and new tools!) back to their classrooms and campuses! đ
About Educators
This community space is designed for our EDU customers, specifically admins, to share best practices, collaborate with peers, and discuss the critical workflows they rely on Dropbox to support. Join the community to exchange ideas and connect with fellow education leaders.
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