Apps and Installations
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when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to the dB files.
thanx a lot for your help.
Hi pasto (and everyone!)
Sorry to hear you're experiencing this issue. We've fixed this for the next release, but it won't be out for about a week and a half.
In the meantime, we do have a workaroudn: After you've logged into Dropbox, simply restart your device. It's sort of annoying as a workaround, but we've found it consistently works because the restart makes all of the underlying process associated with the Files app restart as well, which breaks out of the authentication issue.
Please note: This workaround will not work if you're logged out when the device is restarted.
Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! 🙂
For what it's worth, I am having the same problem. Cannot access Dropbox via the Files App - asks me to open the Dropbox app and sign in and I am already signed in with Passcode disabled and can access files without issues. Also no problem accessing Dropbox via the Adobe app - reachable via [personal information removed]
For more info on available support options for your Dropbox plan, see this article.
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