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I'm unable to complete the latest Dropbox update that changes the location of Dropbox on macOS to ~/Library/CloudStorage.
Following the walkthrough that appears in the Dropbox app I get in an infinite loop where the files can't be moved ("right now").
FWIW, I can't move them there using the app's settings either, though I have no problem adding or changing files in the folder otherwise, and can even drag the Dropbox folder there in Finder (though that disconnects Dropbox).
How do I complete the update? Is anyone else having these issues.
(MBA M2 / macOS 13.2.1)
Hi @Orome, thanks for bringing this to our attention.
Do you have any other apps or services that could be accessing the Dropbox folder?
Could you try quitting all open apps and see if this helps with the migration process?
Keep me updated with any progress!
Hey @Orome, are you getting a specific error message, maybe?
If so, can you please send us a screenshot?
Thanks for the screenshot!
Can you try these steps, to give Dropbox full disk access, to see if that helps, please?
Hi @Orome, I hope you don’t mind if I jump in.
I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists.
Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps they’ve sent you.
I’ve also left them an internal note in the meantime, so that they know you’ve reached out to us here.
I totally understand.
However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue.
Other than that, I’m here for you, in case you need something else.
For more info on available support options, see this article.
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