Couldn't Disable Backup Error Message.

[KennnD]

Hello,

I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck.

Can you please help with this issue?

Thanks so much

[Nancy]

Hey Keith, before taking any further actions, do you mind sending me a screenshot of what you see here?

[Keith64]

Certainly, here we are:

[Keith64]

I must point out that, before your screenshot request I logged off Dropbox and when I logged back in I was able to specify where I wanted the folder, so that's now OK, BUT...

I still can't manage backups.  

[Hannah]

Thanks for the additional info, Keith.

Would you mind restarting your computer, to see if that helps?

[Keith64]

A restart makes no difference, Manage Backups still shows PC paused and backup can't be disabled.

[Keith64]

I have just completed an uninstall and reinstall of Dropbox as described here: https://help.dropbox.com/installs/advanced-reinstall 

Unfortunately, it hasn't changed the situation with the backup, it still can't be disabled.

[Hannah]

Hmm, yes, uninstalling and reinstalling the app wouldn't help in this case, indeed.

Can you try to disable it by clicking on the three dots next to the backup here, on our website?

[Keith64]

Clicking on the three dots I get Download, Rename and Delete. 

No disable option but clicking through Delete ends up with the same cannot disable backup message as before.

[Jay]

Thanks for the info, could you attach screenshots showing the steps you're taking to delete the backup from the site, and then showing the error message you're getting?

[Keith64]

Here they are, Jay:

(So sorry they are in reverse order)