Couldn't Disable Backup Error Message.

[KennnD]

Hello,

I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck.

Can you please help with this issue?

Thanks so much

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[Keith64]

Yes, presumably you have access to it

[Hannah]

Hi again, Keith!

We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can.

Thanks!

[flogoette]

Hi Megan, I have the same issue in Dropbox backup. I click "Delete Backup" and get the error "Couldn't disable backup". I tried all options from logging out, restarting, pausing and resuming the sync - same problem

[Walter]

Hi @flogoette - sorry to hear about this.

Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment?

Also, can you confirm you're following these steps as you're on the beta version of Dropbox Backup?

[flogoette]

Hi Walter. Status = up to date. Version = 187.3.5654. Yes I confirm I have followed these steps but the issue still persists. Backup could not be disabled

[Walter]

Thanks for the additional information @flogoette - much appreciated.

I noticed that you're running a beta version of the desktop app. Could you toggle off the early releases from your account's settings and then reinstall the app using the installer from this page directly?

Also, make sure that you don't have any files open locally from that folder that could be causing this error. 

Let us know how it goes!