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rgangopadhya's avatar
rgangopadhya
New member | Level 2
3 years ago
Solved

Dropbox Paper is giving a 500 error and is not loading

Starting around 9 am PST today (Sept 7), all users in my org are getting 500s when trying to load dropbox paper. I opened a support ticket. Dropbox status reports all systems as operational https://status.dropbox.com/. I don't see any other discussion in the community about this. Searching online more broadly, I do see a very modest spike in reported issues with Dropbox at downdetector.com. Is anyone else having this issue? I'm guessing it's straight up downtime of some part of their system, but would be great to get confirmation that our org didn't somehow get in a bad configuration.

Dropbox Paper
Error Messages
  • Emma's avatar
    Emma
    3 years ago

    Update: a fix has been implemented and we are monitoring the results.

    Could you let us know if you are still experiencing this issue?

     

    Thanks!

4 Replies

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for reaching out - we're aware of this issue and looking into it, we'll let you know as soon as we have an update.

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Update: a fix has been implemented and we are monitoring the results.

    Could you let us know if you are still experiencing this issue?

     

    Thanks!

  • Emma's avatar
    Emma
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Brilliant, thanks for letting me know! 

    status.dropbox.com is updated with the status of this issue now too. If anyone else experiencing this Error 500 since the update, please let us know and we'll report to the team.

     

     

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