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Blain B.'s avatar
Blain B.
Helpful | Level 5
8 years ago

Dropbox won't open but says it's open so I can't uninstall

Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's op...
desktop
Setting up the apps
Elixir's avatar
Elixir
Star | Level 19
8 years ago

Hi Blain B., can you please see if the Dropbox process appears in the Activity Monitor. Just launch Spotlight search ([command] + [space bar]) and search for Activity Monitor. There in the Memory tab, you should find Dropbox process if it is running. Select the process, and click force quit. Then uninstall Dropbox and reinstall. If the problem persists try these steps https://www.dropbox.com/help/desktop-web/advanced-reinstall 

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Those registry (HKEY_USERS...) tricks are for Windows operating system. 

heide's avatar
heide
New member | Level 2
8 years ago

THANK YOU!!!!!! I have ben trying everything - even all of the suggestions in the Apple community that seemed to work for everyone else. This FINALLY worked!! Thank you thank you thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Glad to hear this worked for you Heide ( heide)!

    Should you ever need anything else, feel free to ask; we'd be more than happy to assist.

    Thanks for using Dropbox and have a lovely weekend! 

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