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HelloSign issue - I can't see my signature requests as I'm getting an error

HelloSign issue - I can't see my signature requests as I'm getting an error

Chantal C.4
Explorer | Level 4

I have a HelloSign free plan. I have never (in the almost a year I have been using it) been able to get the page, where you are supposed to be able to see your signature requests, both pending and completed, to give me anything other than 'Failed to load signature requests. Retry' and the stupid picture of the cat with the broken umbrella. I've tried both my laptop and desktop, and Firefox, Chrome and Edge. Same result every time. Any ideas? Thank you. 

9 Replies 9

Walter
Dropbox Staff

Hey @Chantal C.4, sorry to hear you're having issues with this.

 

Could you send us a full-page screenshot of the error you're getting so that we can have a visual too?

 

Also, did you sign into the HelloSign for Dropbox Dashboard to track your signature requests as outlined here?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Chantal C.4
Explorer | Level 4

ChantalC4_0-1664806475026.png

 

Megan
Dropbox Staff

Hey @Chantal C.4, thanks for the screenshot! 

 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Chantal C.4
Explorer | Level 4

yes, of course. It's still not working, I tried again today. 

Megan
Dropbox Staff

Hey @Chantal C.4, I just sent you an email. 

 

Feel free to reply back to me, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JaneCG
Explorer | Level 3

I am also having this problem and curious if you have a resolution?

Jay
Dropbox Staff

Hi @JaneCG, could you clarify what error you're getting? A screenshot, while hiding any personal info, would be great!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JaneCG
Explorer | Level 3

Hello, this still isnt fixed. Any ideas?

Hannah
Dropbox Staff

Hey @JaneCG, can you please send us a screenshot of the error, like Jay requested, so we can have a visual?

 

And do you also see the same thing, if you use a different browser or a private browsing/incognito window?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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