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MDawes's avatar
MDawes
Explorer | Level 3
9 years ago
Solved

Installer won't begin

I'm using Windows 10 on a desktop. I got a message saying 'update dropbox' - click the button and it starts downloading 'Dropboxinstaller'. When I click on this exe file to install it nothing (#) happ...
Setting up the apps
  • Jane's avatar
    Jane
    9 years ago

    Hey MDawes, 

     

    I appreciate your speedy reply, I think we've spotted the culprit!

     

    You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

     

    Please keep me updated here on the results!

     

    Warm regards, 
    JaneA 
MDawes's avatar
MDawes
Explorer | Level 3
9 years ago

Thanks for the quick response.  We are using Boxifier.  [I use Dropbox to backup a removable disk - Boxifier seemed to be the only way to make that work.]

Should I still follow the instructions, or do something different?

 

Many thanks.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey MDawes, 

 

I appreciate your speedy reply, I think we've spotted the culprit!

 

You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

 

Please keep me updated here on the results!

 

Warm regards, 
JaneA 
  • MDawes's avatar
    MDawes
    Explorer | Level 3
    9 years ago

    Thank you so much!

    Can't believe the issue was so straightforward!  

     

    Sorry to have caused you so much work - thanks for your help with this.  Very much appreciated.

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey MDawes, 

       

      Sure, that's why we're here!

       

       

       

      If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
       
      [ Please feel free to get back in touch here at any time if you have any other Dropbox questions, it'll be a pleasure to work with you again in the future! ]
       
      Happy Dropboxing, hope you have a great weekend ahead, 
      JaneA
  • mstevensvr4's avatar
    mstevensvr4
    New member | Level 2
    6 years ago

    Yes this fix worked perfectly. I saw similar discussions on another group and will work to update

    Regards

    Mark

    • remi4's avatar
      remi4
      New member | Level 2
      6 years ago

      Hi

      I got the same problem but i dont use Boxifier.

      I have tried all of the previously mentioned directive and it did not work.

      Do we have another solution to start the installation?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hey remi4; welcome to our Community and thanks for joining the discussion here.

         

        Can you please let me now your computer's OS and build and also provide some additional information regarding the issue you're experiencing?

         

        If you're getting any specific errors, please, send us a screenshot so we can have a further look into this.

         

        Thanks! 

         

        PS: You can find a list of our official installers in the link below, in case you want to give our latest, stable version (v. 104.4.175 at the moment) a go: 

         

        https://www.dropboxforum.com/t5/Desktop-client-builds/ct-p/101003000

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