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Re: DB iPhone app: unread notifications will not mark as read - cannot get rid of red circle

New message notifications will not go away

JGersh
Helpful | Level 5
Go to solution

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro. 

529DB0B9-0B1C-450B-8ADD-628521D85372.jpeg

1 Accepted Solution

Accepted Solutions

Monty3
Helpful | Level 5
Go to solution
I ended up removing App from iPhone and reloaded it. Bit of a faff but worked

View solution in original post

62 Replies 62

Jay
Dropbox Staff
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Hi @JGersh, thanks for bringing this to our attention.

 

Are you able to tap the notifications individually to mark them as read on the device?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JGersh
Helpful | Level 5
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When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else.  It does not change it to read or allow me to delete.  At the main message window when I click on the three dots and try to “mark all as read” nothing happens. 

Jay
Dropbox Staff
Go to solution

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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amcoffice
Collaborator | Level 10
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In Dropbox iPhone app, I have a red circle with a 1 in it on the home page house icon and on the notifications bell icon.

(I used to have one on the icon app on my iPhone home screen, but I got so sick of looking at it without being able to clear it that I turned off badge notifications.)

I have three messages on the DB iPhone that show as unread not matter what I do to "read" them - either by trying to open them or using the "mark all as read" option.

(Curious why the red circle has a 1 when there are 3 unread messages.)

On my DB desktop app, I do not have a red-circle anywhere , and all three of those same messages show as read.

Help please - I'd like to finally clear this irritating and meaningless red circle.

Thanks,

Judith

P.S. Screenshots and a screen recording available upon request.

Doc5e11
New member | Level 2
Go to solution
Im having this same issue!

Hannah
Dropbox Staff
Go to solution

Hey @amcoffice, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Monty3
Helpful | Level 5
Go to solution
I have the same issue as of yesterday. Red circle shows 3 unread notifications but there are several notifications showing as unread. Following suggestion on clearing cache does not work. Any other ideas? Thanks

Hannah
Dropbox Staff
Go to solution

Hey @Doc5e11 and @Monty3, thanks for letting us know about this.

 

Have you tried uninstalling the app, restarting your device and then reinstalling it, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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amcoffice
Collaborator | Level 10
Go to solution

Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.

Thank you.

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