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Shorten link not working

Re: Shorten link not working

Rich
Super User II

Ah, Ok. The Public folder is the reason I didn't see it (I rarely use mine anymore). Creating a share link elsewhere does not provide an option for shortening the link.

And, I can confirm the same now. It's not working for me either. You (and everyone else!) should contact Support by opening a ticket.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Re: Shorten link not working

Rob D.19
New member | Level 1

If the feature is being phased out, is it even worth opening a ticket?

Re: Shorten link not working

Rich
Super User II

Yes. If it was still available this long after they original removed the option elsewhere, perhaps they decided to leave it active in that location. In that case, you should open a ticket so they're aware.

Re: Shorten link not working

Rob D.19
New member | Level 1

Ticket created. I'll update the thread as needed for others affected. 

Re: Shorten link not working

Jackie M.19
New member | Level 1

I'm adding myself to this thread so I'm in the loop when this is corrected.

Re: Shorten link not working

Stefan K.17
New member | Level 1

Also adding myself to thread . The shortcut function is one I use every day - I consider it vital . Have also created ticket . 

Re: Shorten link not working

Brendan D.1
New member | Level 2

Got this response to my ticket - just to keep this thread updated:

I've passed your report along to our engineering team who will endeavor to fix it.

As there is now a report with our engineering team, due to how our ticketing system works, we will need to close this support ticket. We will reach back out with any further information or questions.

Re: Shorten link not working

Sverre T.
New member | Level 1

Is the problem related to the most recent release of dropbox? Will it help to install the release prior to this problematic malfunction - that I heavily base my dropbox work on. Yesterday, I created a new sub folder and moved some stuff into it. The previous links were then broken and cannot be recreated due to this.... Not impressed by either...!

Re: Shorten link not working

Sverre T.
New member | Level 1

Now I have got into problems due to this shit. First tried to revert to release 8.xxx.21, which had the same shorten link misbehaviour. I then decided to remove release from program uninstall. When I reinstall  8.xxx.19 I have lost my access to the a/c. I'm really pissed off now...

Re: Shorten link not working

Jonathan R.32
New member | Level 1

Btw, I think this relates only to the public folder - which I think no longer exists on new versions, is that correct?

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Top contributors to this post

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    Rich Super User II
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    sueros New member | Level 2
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    LB New member | Level 2
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    Leonard O.1 New member | Level 1
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