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Judinelle's avatar
Judinelle
Explorer | Level 3
6 years ago

The provided user information isn't valid | Acer Jumpstart

Hello, I just bought an Acer laptop and I am eligible for a 25GB Dropbox storage space. However, I cannot login my account, it shows that I entered invalid user information. I tried to unsync othe...
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Judinelle's avatar
Judinelle
Explorer | Level 3
6 years ago

Yes, I am certain with my entered information. I've been using the same account from another device and it works perfectly fine.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey Judinelle, thanks for the additional information. 

 

Did you by any chance redeem such a promotion before? 

 

Could you also let us know if the desktop app was pre-loaded on your device?

 

Keep us posted!

  • Judinelle's avatar
    Judinelle
    Explorer | Level 3
    6 years ago

    Hi Lusil,

     

    No, I have not redeemed any promotion from Dropbox before and the desktop app is not pre-loaded on my laptop.

     

    Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions?

       

      In that case, you may want to create a new account and redeem the space in question. 

       

      You can find more information about this promotion, here. 

       

      Let me know how it goes, Judinelle. Thanks!

      • frank21's avatar
        frank21
        New member | Level 2
        5 years ago

        Hello,

        I have just also purchased a new Acer laptop and when registering and setting up I got the same promotion from Dropbox.

        I filled out the information for my existing account but DID NOT get the extra storage!

        Please help as I can really use it

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