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dropbox hangs on "starting..." in Manjaro and in Fedora 38

dropbox hangs on "starting..." in Manjaro and in Fedora 38

rcrath
Helpful | Level 6
Go to solution

currently on Fedora 38, using dropbox installed from Fedora 38 RPM at https://linux.dropbox.com/fedora/38/x86_64/

Observed behavior: Dropbox hangs on "starting"'

Theory: there is something in my Dropbox folder that is hanging Dropbox.

Tried:
Dropbox hangs on "starting". Originally in Manjaro, around May 1, it began to hang when started. Tried fresh reinstall of Dropbox, then fresh reinstall of Manjaro. Once I installed Dropbox on a fresh system, it pulled in all the files without a problem, but when I rebooted, I got the "starting" message again. I thought it might be the maxhandles parameter so set that, but no change.

Rolled back to a fresh install from backup to pre-install state, including config files and no Dropbox folder that I installed and had working until reboot. That still hung on "starting...."

Deleted Dropbox folder, config, and app, from my home folder as per https://help.dropbox.com/installs/uninstall-dropbox, Installed Fedora 38 and Fedora 38 dropbox version from https://linux.dropbox.com/fedora/38/x86_64/, and once I followed the instructions to install topicon to get an appindicator, I was able to set selective sync so it would not download everything, but it froze on starting. Reboot led to same result.

* full remove of dropbox, including Dropbox folder, install from fedora nautilus dropbox rpm at
* install rpm through software gui, it updates itself and starts up, starts syncing everything. no app indicator shows., so no way to get to prefs for selective sync.
* reboot. Dropbox starts automatically, app indicator shows, but stuck on starting again.

 

 

1 Accepted Solution

Accepted Solutions

rcrath
Helpful | Level 6
Go to solution

I got some help from support. The key piece was to run "chattr -R -i ~/Dropbox" which revealed the problem files.  I had created symbolic links from my dotfile settings in .config, .themes, and .local and placed the actual files in dropbox folders so that some of my settings would get backed up to dropbox.  One of the applications put unchangeable files in dropbox and that is what caused the problems. Since I reinstalled fresh, once I was able to find the problem files via chattr and move them out of Dropbox, syncing resumed and is now fixed.  

View solution in original post

21 Replies 21

rcrath
Helpful | Level 6
Go to solution

PS, syncs fine on Win 10 box.

Hannah
Dropbox Staff
Go to solution

Sorry to hear about this issue, @rcrath.

 

After you rebooted and you got the Dropbox icon (indicator), were you able to go through the preferences, to set up selective sync and see if it helps?

 

Or perhaps you can try the commands here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rcrath
Helpful | Level 6
Go to solution

yes, once the indicator appeared I was able to set the sync to a single folder for test purposes.  The process never gets beyond "starting..." to index anything though. rebooted after that so that the system started fresh with the single folder sync, same thing.  Exclude on command line did not work because Dropbox is hanging at start and not accepting any input.. I'm on the woindows box right now, so I will give some error messages a second reply.  

rcrath
Helpful | Level 6
Go to solution
[rich@fedora ~]$ dropbox status
Starting...
[rich@fedora ~]$ dropbox exclude list
Traceback (most recent call last):
File "/usr/bin/dropbox", line 1587, in <module>
ret = main(sys.argv)
^^^^^^^^^^^^^^
File "/usr/bin/dropbox", line 1576, in main
result = commands[argv[i]](argv[i+1:])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/bin/dropbox", line 743, in newmeth
return meth(*n, **kw)
^^^^^^^^^^^^^^
File "/usr/bin/dropbox", line 1347, in exclude
exclude([])
File "/usr/bin/dropbox", line 743, in newmeth
return meth(*n, **kw)
^^^^^^^^^^^^^^
File "/usr/bin/dropbox", line 1325, in exclude
lines = [relpath(path) for path in dc.get_ignore_set()['ignore_set']]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/bin/dropbox", line 1325, in <listcomp>
lines = [relpath(path) for path in dc.get_ignore_set()['ignore_set']]
^^^^^^^^^^^^^
File "<frozen posixpath>", line 490, in relpath
ValueError: no path specified

rcrath
Helpful | Level 6
Go to solution

and restart gives me the following,

[rich@fedora ~]$ dropbox status
Dropbox isn't running!
[rich@fedora ~]$ dropbox start
Starting Dropbox...dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/apex._apex.abi3.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/PyQt5.QtCore.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/PyQt5.sip.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/PyQt5.QtGui.so'
dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/PyQt5.QtWidgets.so'
Dropbox isn't running!
Done!
[rich@fedora ~]$ dropbox: load fq extension '/home/rich/.dropbox-dist/dropbox-lnx.x86_64-177.4.5399/PyQt5.QtDBus.so'

and it hangs on "starting..."

 

[rich@fedora ~]$ dropbox status
Starting...
[rich@fedora ~]$ 

 

Walter
Dropbox Staff
Go to solution

Hey @rcrath, sorry to jump in here, but are you running any 3rd party apps that might be causing issues perhaps?

 

If so, you can try closing them and trying again.

 

If that does not work, you can try reinstalling and selecting only specific folders via the selective sync feature. 

 

In any case, please keep us posted. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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rcrath
Helpful | Level 6
Go to solution

clean fedora 38 install.  seems particular to this machine. still checking my other linux box, but I think that is updating fine.  nautilus dropbox is the only thing interacting.

 

 

rcrath
Helpful | Level 6
Go to solution

I got some help from support. The key piece was to run "chattr -R -i ~/Dropbox" which revealed the problem files.  I had created symbolic links from my dotfile settings in .config, .themes, and .local and placed the actual files in dropbox folders so that some of my settings would get backed up to dropbox.  One of the applications put unchangeable files in dropbox and that is what caused the problems. Since I reinstalled fresh, once I was able to find the problem files via chattr and move them out of Dropbox, syncing resumed and is now fixed.  

el-guapo
Explorer | Level 3

I've been going back-n-forth with support for a week without resolution. I was instructed to attempt the "Advanced Reinstall" process documented here: https://help.dropbox.com/installs/advanced-reinstall and I'm still experiencing what appears to be the exact same issue that you reported: "dropbox status" reports "Starting..." and running "dropbox stop && dropbox start" outputs text mentioning "load fq extension" and finishes with "Dropbox isn't running!"

One noteable difference is that I'm running Fedora 40.

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