photos & videos lost

HeatherDuncan · ‎03-17-2023

For several years, I had a Dropbox account where I stored my photos and videos, and paid for additional storage so that my family members could access them. However, I recently discovered that my account had not been renewed and as a result, all of my files have been lost. I'm wondering if there's any way to reactivate my account and retrieve my files.

Mark · ‎03-18-2023

Hi @HeatherDuncan

How do you mean 'lost' ? Dropbox doesnt remove files if you dont renew, it just stops syncing. However it does remove files after a year of inactivity - and if that is the case, no, Im afraid they are not recoverable once removed.

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Mark · ‎03-18-2023

Hi @HeatherDuncan

How do you mean 'lost' ? Dropbox doesnt remove files if you dont renew, it just stops syncing. However it does remove files after a year of inactivity - and if that is the case, no, Im afraid they are not recoverable once removed.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

photos & videos lost

photos & videos lost

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