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Can't access basic files after upgrade to plus

Can't access basic files after upgrade to plus

smcleodbry
New member | Level 2

I just upgraded to Dropbox Plus on my Mac because my Basic plan had no more space.  Now that I've upgraded I can't find any of my Basic files.

3 Replies 3

Jay
Dropbox Staff

Hi @smcleodbry, thanks for messaging the Community.

 

Could you clarify what you mean by this? Are the files not visible on your computer in Finder?

 

Are you able to see the files on the Dropbox site? Have you enabled Dropbox Backup?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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smcleodbry
New member | Level 2

I cannot see the files in Finder.  But, when I go to the Dropbox site, I do see the files.  Should I see the files in Finder?

Walter
Dropbox Staff

Hey @smcleodbry, sorry to jump in here, but could you clarify if you have the Dropbox desktop app installed on your computer and if you've made sure that you're logged into the same Dropbox account both on the website and on the desktop app?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Walter Dropbox Staff
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    smcleodbry New member | Level 2
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    Jay Dropbox Staff
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