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tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

I can't open the link (I have access to the folder and link is valid)

I have access to the shared folder and every time when the owner makes some changes: 1. I don't get an email about updates and my colleagues have to forward me messages 2. I can't open the link i...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey tatiana suslova, sorry to hear you're having issues with this.

 

Can you please clarify if you're able to manually navigate to the shared folder when navigating your account online?

 

As for the error you're getting, could you try clearing your browser's cache or another browser and let me know how it goes?

 

Thanks! 

tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

Hi Walter Walter! Yes, I can navigate it manually. I cleared the cache and it didn't help:( 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, tatiana suslova!

     

    If you open the link from a different browser or a private browsing window, do you see the same error?

    • tatiana suslova's avatar
      tatiana suslova
      Explorer | Level 3
      3 years ago

      Hi Hannah ! Thanks for your complicity!

      No, if I use another browser I'm asked to sign in. 

       

      Another thing is that I also don't get notifications about activity in the shared folder. Although it is enabled in my settings. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, Tatiana.

         

        When you open the link from a different browser, you're asked to sign in, because the link gives you edit permissions on the folder, so you need to sign in to your account to access and edit the folder.

         

        Can you sign in, and let me know if you see the error?

         

        As for the notifications, are you referring to pop-up notifications on your Dropbox icon or website notifications?

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