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tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

I can't open the link (I have access to the folder and link is valid)

I have access to the shared folder and every time when the owner makes some changes: 1. I don't get an email about updates and my colleagues have to forward me messages 2. I can't open the link i...
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tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

Hi Hannah ! Thanks for your complicity!

No, if I use another browser I'm asked to sign in. 

 

Another thing is that I also don't get notifications about activity in the shared folder. Although it is enabled in my settings. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Tatiana.

 

When you open the link from a different browser, you're asked to sign in, because the link gives you edit permissions on the folder, so you need to sign in to your account to access and edit the folder.

 

Can you sign in, and let me know if you see the error?

 

As for the notifications, are you referring to pop-up notifications on your Dropbox icon or website notifications?

  • tatiana suslova's avatar
    tatiana suslova
    Explorer | Level 3
    3 years ago

    Hannah I just found this (please, check the screenshot below). So does it mean that I can view the materials inside the folder but can't get the notifications about updates? 

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi tatiana suslova, sorry to jump in here! 

       

      The screenshot was very helpful. It seems the shared folder is around 9 GB, and if I had to guess I'd say you're using a Basic account, therefore the folder isn't added to your account, due to the lack of storage. 

       

      You'd need to make space in the account, in order to then add the folder. 

      • tatiana suslova's avatar
        tatiana suslova
        Explorer | Level 3
        3 years ago

        Megan Hi Megan! Got it! Thank you so much!

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