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tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

I can't open the link (I have access to the folder and link is valid)

I have access to the shared folder and every time when the owner makes some changes: 1. I don't get an email about updates and my colleagues have to forward me messages 2. I can't open the link i...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tatiana suslova, sorry to jump in here! 

 

The screenshot was very helpful. It seems the shared folder is around 9 GB, and if I had to guess I'd say you're using a Basic account, therefore the folder isn't added to your account, due to the lack of storage. 

 

You'd need to make space in the account, in order to then add the folder. 

tatiana suslova's avatar
tatiana suslova
Explorer | Level 3
3 years ago

Megan Hi Megan! Got it! Thank you so much!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you need anything else, let us know tatiana suslova!

     

    Cheers! 

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