cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is my syncing on my computer so slow?

Why is my syncing on my computer so slow?

yoavain
Helpful | Level 5
Go to solution

All started last week, with a missing file. File that was on one PC, was missing in another PC. Anything I try did not work. Renaming, moving, etc. (File was available via web)

So I unlink the second PC, moved the dropbox folder, and reinstalled it.

I'm now waiting for more the 3 days for ~8GB, in around 4000 files.

If I look at the traffic, it seems to be working very hard downloading. If I look at the folder size, it varies between 300MB to 3GB, including a few weird occasions where folder size reducted back to ~1GB.

 

1 Accepted Solution

Accepted Solutions

yoavain
Helpful | Level 5
Go to solution

I went through the Q&A here:

https://help.dropbox.com/syncing-uploads/files-update-issues

Last item there (#13) suggested there's a known issue with ESET antivirus. After disabling it, it took 15 minutes to all files to be synced.

Thanks for the help.

View solution in original post

7 Replies 7

Walter
Dropbox Staff
Go to solution

Hey there @yoavain  - sorry to hear about this.

Could you try changing your bandwidth settings and let me know if the issue persists? 

If it does, please send me a screenshot showing the exact status of the app on your computer so I can have a further look into this for you.

Spoiler

You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the message being displayed reads?

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

yoavain
Helpful | Level 5
Go to solution

Thanks for the reply @Walter,

However, I already change both download and upload to no limit.

The tray icon shows the blue sync.

When pressing it, the popup shows "Syncing 3174 files".

It stays like that (with the same number until I restart DropBox). After restating it, it shows another number.

I can see in the network that it download very fast.

Walter
Dropbox Staff
Go to solution

I guess that's normal @yoavain!

If you see this happening after you're fully synced (your app would state that it's "up to date" in that case), please log a ticket with our team so we investigate further.

You can do so from the following page:

https://www.dropbox.com/support

In any case, please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

exarus
Helpful | Level 5
Go to solution

You may try to archive small files. It will help with performance dramatically!

yoavain
Helpful | Level 5
Go to solution

I went through the Q&A here:

https://help.dropbox.com/syncing-uploads/files-update-issues

Last item there (#13) suggested there's a known issue with ESET antivirus. After disabling it, it took 15 minutes to all files to be synced.

Thanks for the help.

exarus
Helpful | Level 5
Go to solution

Antivirus bring more pain than help nowadays 😄

uws
Explorer | Level 4
Go to solution

My computer was taking DAYS to sync. I contacted dropbox support. They told me I had 'opted-in' to be 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    uws Explorer | Level 4
  • User avatar
    exarus Helpful | Level 5
  • User avatar
    yoavain Helpful | Level 5
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?