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All my videos turned into sized down jpegs when uploaded to Dropbox from mac's Photo app. Any ideas?

All my videos turned into sized down jpegs when uploaded to Dropbox from mac's Photo app. Any ideas?

dlott
New member | Level 2
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I just attempted to upload my 'favorites' folder i created in Photo by selecting all and using the 'copy' option in the drop down menu up top to a new folder in dropbox. It should have had enough room, I checked beforehand. Also, i assumed if it didn't have room it would just stop short the upload or only upload until the max was reached. instead it appears that all of my jpegs were renamed, as well as sized down and all the videos were turned into jpegs. has anyone experienced this? I was hoping to create a folder in dropbox for iphone images/videos that i could access without having to store them all on my phone.  Mind you this was a large upload, 3GB and approx. 1000 files. maybe i have to do it in smaller doses??  

I'm on Mac Sierra.

all of the images/videos were renamed to variations of this: UNADJUSTEDNONRAW_thumb_66a7.jpg

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

dlott wrote:

all of the images/videos were renamed to variations of this: UNADJUSTEDNONRAW_thumb_66a7.jpg


That's not Dropbox doing that, and it can't convert videos into JPGs. There must be something else causing it.

View solution in original post

6 Replies 6

Rich
Super User II
Go to solution

dlott wrote:

all of the images/videos were renamed to variations of this: UNADJUSTEDNONRAW_thumb_66a7.jpg


That's not Dropbox doing that, and it can't convert videos into JPGs. There must be something else causing it.

dlott
New member | Level 2
Go to solution

interesting..ok..my guess is the Photos program doesn't allow you to 'copy' these folders you create elsewhere... which is really annoying since i spent hours creating it from years of photos. I'll see if can find something on their forums. thanks!

khyati
New member | Level 2
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hi did you find any solution? because even my videos have been transfromed into jpg images and its really frustrating PLEASE HELP!


@dlott wrote:

interesting..ok..my guess is the Photos program doesn't allow you to 'copy' these folders you create elsewhere... which is really annoying since i spent hours creating it from years of photos. I'll see if can find something on their forums. thanks!


 

Sanchez
Dropbox Staff
Go to solution
Hey @khyati, welcome to our community! 

Sorry for the late reply. Is this still an issue? If so, can you give me a step-by-step account of your process? Everything from the time you take the video, to the time you view it, and all steps in between would be great! Please include information on the devices you’re using, and the operating system versions that are installed. 
 
Thanks in advance.
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Caseybird93
New member | Level 2
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Years ago I uploaded very important videos from my iPhone to the Dropbox app, I just tried to access the videos and they are showing up as photos. Is there anyway I can recover these videos. I am devastated as these were videos of my child growing through the years along with my
Mother who recently passsd away

Megan
Dropbox Staff
Go to solution
Hi @Caseybird93, I hope you're doing well! 

Keep in mind that Dropbox won't alter any of your files, since it's not autonomous. 

I'd suggest you try to check for previous versions of the files, but if they were uploaded as such, you might not find anything. 

Also, if you're using a basic account, you'll be able to restore only what happened in the past 30 days.

It's worth to give it a try though, right? 

Let me know what you find.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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