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How to recover permanently deleted pictures and videos?

How to recover permanently deleted pictures and videos?

Angelrios
Explorer | Level 3
Go to solution

I permanently deleted some videos and pictures from my dropbox. I’m trying to figure out how to recover them. There’s no way I could get some type of customer service with dropbox please if anybody had similar issue I really appreciate the help. Also from some of the research I did I find out even if you permanently delete it dropbox holds it for a month again if anybody had this issue I really appreciate the help.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Angelrios, thanks for posting here today!

 

I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later.

 

Do you have any old devices, that you can use in order to retrieve the files from there? 

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Megan
Dropbox Staff
Go to solution

Hi @Angelrios, thanks for posting here today!

 

I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later.

 

Do you have any old devices, that you can use in order to retrieve the files from there? 

 

I hope this helps! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Angelrios
Explorer | Level 3
Go to solution
Unfortunately I don’t but thank you for your help and information I appreciate it
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