Forum Discussion

brats's avatar
brats
Explorer | Level 4
6 years ago

I deleted the Dropbox folder but my Documents folder path is now within Dropbox. Any help?

Hi there,   I had Dropbox installed on my Mac and selected the Documents folder to be synced a few days ago. I wanted to remove the synced content and deleted the Dropbox folder from my device wh...
Computer Backup
desktop
restore
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for your updates here!

 

I'm sorry to hear about your troubles with this Saun.

 

If you haven't already, please check in your recycling bin to see if you can restore the deleted files from there. Also, I can suggest checking if they can be restored through Dropbox with these steps.

 

Please bear in mind that if the files were not able to sync to your account, then we wouldn't be able to restore them with that method.

 

Otherwise, you can look into using a third party app to help restore those files back to your device. While I can't recommend any specific ones, you can do a quick web search for more info on this.

 

I hope this helps!

RRKKY's avatar
RRKKY
New member | Level 2
5 years ago

**bleep** IT!!   Same situation here!   I deleted and turned off dropbox locally and now no Documents or Desktop, completely gone from my MAC!  And I had emptied the trash bin.   I see the backup in my Dropbox account but when I download the zipped file I get an error trying to open it.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi RRKKY, if you get an error when opening the zip file, it could mean that it was corrupt because it didn't download completely. 

    Since you've uninstalled the app, and also emptied the trash, could you try downloading the files from the site in smaller batches and let me know how it goes?
    • RRKKY's avatar
      RRKKY
      New member | Level 2
      5 years ago

      That is exactly what I am doing, unfortunately, this is going to take my DAYS if not WEEKS.   Should I send Dropbox a bill at my hourly rate for this headache?

       

      Best part is, I did not have SYNC even checked to begin with.    

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        I understand your frustration over this matter. It is possible to download entire folders from the Dropbox site directly, provided it's no greater than 20 GB in size, or more than 10,000 files in that folder.

        If you experience any further issues when downloading the files, please let me know!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!