iPad Pro upload failed from Microsoft word

[Jay]

Thanks for that. Are you on WiFi when making this change? 

Were you using the Office Online web-based version, or the installed Word app on your iPad?

I’d recommend all users to forward details about this to our team here in order for us to investigate this matter further? Thanks!

[Eja99]

Thanks Jay. I was using the installed word app. When making the edits I was offline, and then when I reconnected to the internet there was an erro saying changes could not be uploaded and I had to save a copy of the document. If I am online the entire time then theres no issue.  

[Chris_J]

Yikes, so sorry you are having this issue.  I would suggest opening up a Support Ticket on this https://www.dropbox.com/support

I will try to escalate this.  Sorry I don't have a clue 

[Frank_S]

Hi @megx

My name is Frank and I’m a member of the Dropbox specialist team. I'm sorry to hear that you're having trouble with saving files to your Dropbox account! 

Can you let me know where you are seeing those error messages; Do they display within the Microsoft Word app itself or in the Dropbox app? A screengrab of the error would be really helpful for us to understand the source of this problem too. Thank you in advance!

Regards,

Frank

[Jay]

Interesting… Could you send us an email here in order for our support team to investigate this matter further?

Any extra details you can provide there would be great!

[Anicestorm]

I am having the same issue! I’ve noticed it for a month, but it has escalated and now I can’t even make a simple comment in a word document without triggering this error. Please help! I am a novelist and I can’t constant be renaming a document for every sentence.

[Eja99]

Update, now is no longer syncing with with Dropbox even when connected to wifi. I have to save a new copy each time I make changes. Dropbox support indicated it was a Microsfoft issue, but I still haven’t been able to resolve. 

[Sanchez]

Hey @Anicestorm & @Eja99, 

I think we should go with @Jay’s suggestion, and get your cases into our support system for further review. If you haven’t already done so, please submit your tickets here, so our team can take a closer look. 

Thanks!

[Eja99]

Hi Sanchez, I did that. The response was that it’s a microsoft issue. I haven’t been able to get any resolution from Microsoft either. 

[SandersKev]

I am using dropbox on a PC (windows 7, no issues there) and a OnePlus 3T phone, running Android 8.0.0. I have an excel file in my dropbox that I like to update (and have been updating for a while) on both the devices, however lately I've been encountering issues when attempting to update it from my phone.

I appear to be unable to use the "save" function but am able to "save as", hence I am unable to update/replace the existing file from my phone. The file is not open on my PC, nor has it been marked as read-only on any device. Saving from PC works just fine.

Any ideas as to why my phone is suddenly unable to update/replace the file and thus has me save copies all the time?