Delete, edit, and organize
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Thanks @Frank_S. I’ve tried this a couple of times and I still have the issue of any changesI make to offline files not being uploaded to dropbox. I still have to save a new copy each time if I want my changes to sync.
I’m running iOS 11.2.5 and I’m having a similar issue. Whenever I open a file in drop box an try to edit it in word, after a few minutes the banner error message comes up “can’t upload - something’s wrong and your changes can’t be uploaded. This is happening right now as I’m currently working on a document
Thanks for the responses, from what I can gather this is now only occurring from within the Office for iPad App, would that be correct? Based on what @SandersKev said about the issue being fixed for him by an update to Office for Android, this sounds like a problem on Microsoft's side, that they have fixed for one OS.
Unfortunately there's not a lot we can do to troubleshoot errors outside of our own applications or website; my recommendation here would be to follow up directly with Microsoft support.
Here’s the not incredibly helpful response I got from microsoft. I’m going to see if I can push them a bit more:
“Since Dropbox is a third-party app, can’t say anything about the sync process. Please make sure you have the latest version of Word app for iOS and Dropbox app. Check if there’re any update available for iOS.
When searching I came across a thread created in Dropbox forum and I noticed, you are involved in this thread: trouble editing word documents with Dropbox App
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology
Meanwhile, if the error continues, try using OneDrive app to sync files.“
Thanks for getting back with that info - sounds like we'll need to investigate this from our side and chase up with Microsoft directly if required.
In order to help us gather as much information as possible, can those of you who are affected by this open a ticket with our support team and include the following information:
Once the ticket is created, please post the ticket number as a reply to this thread and I'll pick them up and follow up with the investigation. Thanks in advance!
For more info on available support options, see this article.
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